Our Terms & Conditions here at Optima Steamer UK
- Returns and exchanges
All returns must be made within 14 days from the date of purchase. All exchanges must be made within 30 days from the date of purchase. GoBob will only offer a full refund to the customer if the product is completely sealed and unused, the machine cannot have more than zero hour on the clock. The refund will be made in the same payment method as the initial purchase. It is essential to present the receipt for all returns or exchanges. If the product has been opened and found faulty, we would honour the exchange or refund. Steam guns are exempt from exchange or refunds for hygiene reasons, except for those that are returned unopened and sealed. GoBob guarantees the coverage of any product or device purchased from us for the duration of warranty validity. Customer is responsible for the return shipping costs.
OPTIMA STEAMER LIMITED WARRANTY
GoBob Ltd hereby warrants that new Optima Steamers purchased directly from GoBob Ltd in the UK will be free from defects in material and workmanship for the period of time stated below, subject to certain limitations.
OUR WARRANTY POLICY
This warranty is not transferable and covers replacement parts only. This warranty does not cover any consequential damages or business loss.
Machine with one or more operating hour is classed as a used machine.
THE PERIOD OF WARRANTY
The warranty on your Optima Steamer is twelve (12) months from the date of purchase by the original owner against defects in material and workmanship.
General exclusions from this warranty shall include any failures caused by:
a. Installation of parts, attachments or accessories that are not original to the unit or genuine Optima Steamer parts. (i.e. external aftermarket attachments such as exhaust duct extension)
b. Abnormal strain, neglect, or abuse. c. Lack of proper maintenance.
d. Accident or collision damage.
e. Changing or altering factory settings without consulting with an authorized technician.
f. Damage or malfunctions resulting from natural calamity, freezing, theft, accident, vandalism, abuse due to misapplication and/or improper site conditions.
g. Water damage
h. Electrical damage from including, but not limited to improper use of extension cords, failure to meet proper voltage requirements, incorrect or insufficient amperage circuit.
i. Insufficient unobstructed distance on exhaust
j. normal wear and tear – normal noise, vibration, wear and tear, and deterioration such as discoloration and deformation.
Items not covered under warranty include:
a. Parts replaced due to normal wear or routine maintenance including, but not limited to sensors, filters, fuses, valves, pipes, electrodes, cables and fittings (i.e. nipples, couplings, o-rings, etc)
b. Consumable or wearing items requiring replacement as part of normal operation including, but not limited to steam hoses and guns.
c. Any transportation or travel costs.
d. Reimbursement for rental units while repairing warranty items.
e. Normal maintenance items such as: draining tanks and boiler, descaling, filter and sensor changes, boiler cleaning, tightening and sealing bolts and fittings and others stated in the User Manual.
f. Failure caused by water scale problem due to local water conditions.
g. Warranty work completed after 30 days from discovery.
h. Damage, problems or failure caused by factors external to the product including, but not limited to, faulty or poor external electrical wiring, incorrect or faulty power supply, voltage fluctuations, over voltage transients or electromagnetic interference, inadequate or faulty water or fuel.
Under this warranty, the customer’s responsibility shall be to:
a. Operate and maintain the machine as specified in the instructions manual.
b. Give notice to authorized Optima Steamer dealer or GoBob Ltd. of apparent defects within seven (7) days after discovery.
c. Provide proof of purchase, purchase date, and serial number of the warranty item(s).
d. Make the unit available for inspection and repairs at the service centre. If shipped, transit costs should be prepaid.
We reserve the right to amend these Terms & Conditions without notice.
These Terms & Conditions do not affect your statutory rights.